Mediation Service on Financial Matters

OMBUDSFIN IS LOOKING TO REINFORCE ITS TEAM WITH:

  • A Dutch-speaking legal advisor.

More details here.

Ombudsfin is currently experiencing a backlog in processing the complaint files. We are doing everything we can to catch up with this backlog as soon as possible. For this reason, Ombudsfin will temporarily be available by phone on Wednesdays only.

May we ask you to always submit your complaint via the complaint form? That way we can guarantee a prompt handling of your complaint.

Do you have a banking dispute with your Belgian financial institution or intermediary in your quality of consumer or enterprise? Ombudsfin can help you find a solution!

You wish to submit a dispute for a company? If so, we might assist you for any matter provided that this company is a micro- or small company. For other companies, you may submit a complaint to Ombudsfin regarding the following matters:

  • the basic banking service for businesses;
  • the law of 21 December 2013 regarding the financing of small and medium enterprises;
  • the execution of a credit contract;
  • costs linked to cross-border payments within the European Union; or
  • interchange fees applied to card payments (also known as “Multilateral Interchange Fees” or MIF’s).

I want to make a complaint I want to see the list of members
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