Introduce a complaint

I am filing a complaint if

Power of attorney signed by the applicant*

Have you already submitted your complaint to the competent department of your financial institution and do you consider the answer to be unsatisfactory or have you not received a response within a reasonable period of time (30 days)? You can find the competent service by financial institution through our member directory.

Contact details

Power of attorney/lawyer/legal expenses insurer

Name*

Firstname*

Email*

Naam + rechtsvorm onderneming*

Ondernemingsnummer*

Address

Street*

Number*

Postal code*

City*

Land*

Applicant

Name*

Firstname*

Address

Street*

Number*

Postal code*

City*

Land*

Complaint

Please describe your complaint clearly and completely. Provide us with all information necessary and useful for processing your case and provide us with a copy of the correspondence between you and your financial institution.

Which financial institution is your complaint about?*

Description of the complaint *

You can also send us the complaint as an attached file. In that case, do not fill in this field.

Documents

Attach to your complaint any useful documents (letters, contracts, statements, etc.)

I acknowledge that my complaint and attached documents will be delivered to the financial institution concerned at the time Ombudsfin confirms the admissibility of my complaint. Please review our rules of procedure.

I agree with the Privacy Statement. This statement details how and why Ombudsfin processes your personal data, how long Ombudsfin keeps it and what your rights are and how you can exercise your rights.

Ombudsfin would hereby like to inform you about the ODR platform. The ODR platform is a new platform created in 2016 by the European Commission and intended for consumers and professionals doing online transactions within the EU.The aim is to help individuals resolve a complaint free of charge about goods or services they bought online within the EU, without having to go to court. In some countries it is also possible to file a complaint against a consumer as a professional. Should you wish to file a complaint through that platform, please follow this link