At your service

Are you experiencing difficulties in your relationship with your financial institution?

Ombudsfin can help you.

Any customer of a credit institution (i.e. a bank), investment firm, electronic money institution, payment institution, lender, intermediary in banking and investment services, intermediary in credit or credit servicer can contact Ombudsfin if they are not satisfied with their financial institution’s response.

Ombudsfin can only intervene in certain specific matters with respect to companies that are not micro- or small companies.

The procedure before Ombudsfin is free of charge.

The expertise of Ombudsfin’s personnel guarantees that complaints are handled professionally.

On top of handling individual complaints, Ombudsfin contributes to ensuring that institutions and their clients communicate with one another. Each complaint handled by Ombudsfin helps improving the quality of the services provided by financial institutions.