Affiliated institutions
Ombudsfin is competent to handle complaints against the financial institutions listed in Article 128/1, §2 of the Law of 2 August 2002 on the supervision of the financial sector and on financial services.
These institutions are also mentioned on the specific lists of the NBB and FSMA (depending on the case), which are available on their respective websites:
- credit institutions;
- investment firms;
- electronic money institutions;
- payment institutions;
- lenders;
- intermediaries in banking and investment services;
- intermediaries in consumer credit;
- intermediaries in mortgage credit;
- credit servicers;
- all other institutions or persons referred to in this article.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin ASBL.
Read here (French) Ombudsfin's Privacy policy.
Below you will find a list with the contact details of the complaints departments of a number of these institutions. If the financial institution is not mentioned on the list, simply state clearly in your correspondence with the financial institution concerned that the complaint or the mail is aimed at the complaints department.
Credit Europe Bank
03/206 56 00
03/206 56 22
Crédit Foncier
Madame Rita Van Bets
C/O Operational Account Stater Belgium SA Boîte postale 10400 - Bruxelles Madou 1000 Bruxelles
02/233 28 36
02/238 02 00
CRELAN SA
02 558 70 01
02/558 76 16
Daimler-Chrysler Finance Belgium
DDEL Portfolio Solution
02/761 26 26
02/772 76 22
De Buck Bankiers
voir : Banque Degroof
De Lage Landen Leasing
02/718 04 97
De Maertelaere
voir : SG Private Banking
Degroof Petercam Asset Management (DPAM)
Degroof Securities
voir : Banque Degroof