Affiliated institutions
Ombudsfin is competent to handle complaints against the financial institutions listed in Article 128/1, §2 of the Law of 2 August 2002 on the supervision of the financial sector and on financial services.
These institutions are also mentioned on the specific lists of the NBB and FSMA (depending on the case), which are available on their respective websites:
- credit institutions;
- investment firms;
- electronic money institutions;
- payment institutions;
- lenders;
- intermediaries in banking and investment services;
- intermediaries in consumer credit;
- intermediaries in mortgage credit;
- credit servicers;
- all other institutions or persons referred to in this article.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin ASBL.
Read here (French) Ombudsfin's Privacy policy.
Below you will find a list with the contact details of the complaints departments of a number of these institutions. If the financial institution is not mentioned on the list, simply state clearly in your correspondence with the financial institution concerned that the complaint or the mail is aimed at the complaints department.
Commerzbank Aktiengesellschaft
Commerzbank Belgium
Consilium sprl
065 22 55 51
065 22 64 13
Corluy
voir : ABN-AMRO II
Cortal
voir : Fortuneo
Courtens
voir : Dresdner Van Moer Courtens
CREAFIN NV
03 490 31 23
Credimo
Crédit Agricole Corporate and Investment Bank
02 661 33 50
Crédit Agricole Private Banking Belgium
voir : CA Indosuez Wealth (Europe), Belgium Branch