Affiliated institutions
Ombudsfin is competent to handle complaints against the financial institutions listed in Article 128/1, §2 of the Law of 2 August 2002 on the supervision of the financial sector and on financial services.
These institutions are also mentioned on the specific lists of the NBB and FSMA (depending on the case), which are available on their respective websites:
- credit institutions;
- investment firms;
- electronic money institutions;
- payment institutions;
- lenders;
- intermediaries in banking and investment services;
- intermediaries in consumer credit;
- intermediaries in mortgage credit;
- credit servicers;
- all other institutions or persons referred to in this article.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin ASBL.
Read here (French) Ombudsfin's Privacy policy.
Below you will find a list with the contact details of the complaints departments of a number of these institutions. If the financial institution is not mentioned on the list, simply state clearly in your correspondence with the financial institution concerned that the complaint or the mail is aimed at the complaints department.
Viva Payment Services SA - Belgian Branch
Compliance
Boulevard Roi Albert II no 4, Quator, the Cloud 1000 Bruxelles
02 342 07 90
Volkswagen D'Ieteren Finance
02/712 68 45
02 756 87 26
Waterloo Asset Management - succursale de Belgique
Service des plaintes
Waterloo Office Park Bât B Drève Richelle 161 bte 63 1410 Waterloo
Wealtheon
02/372 50 10
02/372 50 11
Weghsteen
voir : Pour plus d'info : Merit Capital
West-Vlaamse Bank
voir : Crédit Professionnel (BKCP)
Wise Europe
Witebox bvba
WorldRemit Belgium SA
Xerox Financial Services Belux