Affiliated institutions
Ombudsfin is competent to handle complaints against the financial institutions listed in Article 128/1, §2 of the Law of 2 August 2002 on the supervision of the financial sector and on financial services.
These institutions are also mentioned on the specific lists of the NBB and FSMA (depending on the case), which are available on their respective websites:
- credit institutions;
- investment firms;
- electronic money institutions;
- payment institutions;
- lenders;
- intermediaries in banking and investment services;
- intermediaries in consumer credit;
- intermediaries in mortgage credit;
- credit servicers;
- all other institutions or persons referred to in this article.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin ASBL.
Read here (French) Ombudsfin's Privacy policy.
Below you will find a list with the contact details of the complaints departments of a number of these institutions. If the financial institution is not mentioned on the list, simply state clearly in your correspondence with the financial institution concerned that the complaint or the mail is aimed at the complaints department.
KBC Brussels
voir : KBC Bank
KBC Consumer Finance (avant : KBC Pinto Systems)
voir : KBC Bank
KBC Lease Belgium
016 43 25 94
KBC Securities
078/ 353 353
078/35 33 56
Kelvira
0486/44 33 80
Keytrade Bank, Belgian Branch of Arkéa Direct Bank SA (France)
KREDIETPARTNER sprl
02 223 03 99
L’Entr’aide Financière du Tournaisis
La Cambre Funds (SICAV)
voir : SPM Funds
Lawaisse Société de Bourse
056/21 40 35
056/22 71 48