Affiliated institutions
Ombudsfin is competent to handle complaints against the financial institutions listed in Article 128/1, §2 of the Law of 2 August 2002 on the supervision of the financial sector and on financial services.
These institutions are also mentioned on the specific lists of the NBB and FSMA (depending on the case), which are available on their respective websites:
- credit institutions;
- investment firms;
- electronic money institutions;
- payment institutions;
- lenders;
- intermediaries in banking and investment services;
- intermediaries in consumer credit;
- intermediaries in mortgage credit;
- credit servicers;
- all other institutions or persons referred to in this article.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin ASBL.
Read here (French) Ombudsfin's Privacy policy.
Below you will find a list with the contact details of the complaints departments of a number of these institutions. If the financial institution is not mentioned on the list, simply state clearly in your correspondence with the financial institution concerned that the complaint or the mail is aimed at the complaints department.
Goffin Bank
voir : Centrale Kredietverlening (CKV)
Goldwasser Exchange
Groupe Crédit Agricole
voir : CRELAN
HILALI Finances sprl
Hoist Finance AB
02/773 26 66
02/773 26 12
Horatius Vermogensbeheer
voir : Merit Capital
HSBC
voir : Puilaetco Dewaay Private Bankers
Imagor S.A.
Industrial and Commercial Bank of China Brussels Branch (ICBC Brussels Branch)
02/539 88 96
ING Belgique
02/547 61 02
02/547 83 20