Affiliated institutions
Ombudsfin is competent to handle complaints against the financial institutions listed in Article 128/1, §2 of the Law of 2 August 2002 on the supervision of the financial sector and on financial services.
These institutions are also mentioned on the specific lists of the NBB and FSMA (depending on the case), which are available on their respective websites:
- credit institutions;
- investment firms;
- electronic money institutions;
- payment institutions;
- lenders;
- intermediaries in banking and investment services;
- intermediaries in consumer credit;
- intermediaries in mortgage credit;
- credit servicers;
- all other institutions or persons referred to in this article.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin ASBL.
Read here (French) Ombudsfin's Privacy policy.
Below you will find a list with the contact details of the complaints departments of a number of these institutions. If the financial institution is not mentioned on the list, simply state clearly in your correspondence with the financial institution concerned that the complaint or the mail is aimed at the complaints department.
Mercier Van Lanschot
03/286 69 21
03/286 78 01
Ford Credit Belgium SPRL
02/482 25 90
02/482 24 84
Feax
014/49 50 60
014/49 50 61
Federale Kas voor het Beroepskrediet (Kortrijk)
voir : Beobank
Fide Capital
Fidelity Capital Management
Fides Asset Management (FIAM)
Fidexis
voir : Buy Way Personal Finance
Fimaser SA / Carrefour Finance
02/226 36 32
02/226 37 79
Finalia
voir : Alpha Crédit