Affiliated institutions
Ombudsfin asbl is competent to deal with complaints against affiliated financial institutions.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin asbl.
For clients of financial institutions:
All member institutions of the Belgian Federation of the Financial Sector (Febelfin vzw) that offer their services to private individuals are automatically members of Ombudsfin vzw.
Click here to access the list of Febelfin asbl members.
Other financial service providers:
Other financial service providers can become members of Ombudsfin asbl.
Some categories of service providers even have an obligation to do so. This is particularly the case for banking and investment intermediaries, as well as for individual lenders and credit intermediaries.
Click here for a list of banking and investment services intermediaries.
Click here for a list of lenders.
Click here for the list of consumer credit intermediaries.
Click here for a list of mortgage intermediaries.
Click here for a list of approved payment institutions in Belgium
Click here for a list of approved electronic money institutions in Belgium
Below you will find a list with contact details of the relevant complaints departments of a number of members of Ombudsfin vzw. If the financial institution is not mentioned on the list, simply state clearly in your communication with the financial institution concerned that it is a complaint or that your mail is for the complaints department.
ING Belgique
02/547 61 02
02/547 83 20
ING Lease Belgium
02/739 88 39
02/739 89 01
Invesco Asset Management S.A. Belgian Branch
02 641 01 70
02 641 01 75
IPG Contact Solutions
02/723 18 90
02/723 18 00
J. Quatannens & Co
056/68 09 97
JP Morgan Chase Bank
JP Morgan International Bank Limited
KBC Asset Management NV
KBC Assurances (prêteur)
016 43 25 94
KBC Bank
016 43 25 94