Affiliated institutions
Ombudsfin is competent to handle complaints against the financial institutions listed in Article 128/1, §2 of the Law of 2 August 2002 on the supervision of the financial sector and on financial services.
These institutions are also mentioned on the specific lists of the NBB and FSMA (depending on the case), which are available on their respective websites:
- credit institutions;
- investment firms;
- electronic money institutions;
- payment institutions;
- lenders;
- intermediaries in banking and investment services;
- intermediaries in consumer credit;
- intermediaries in mortgage credit;
- credit servicers;
- all other institutions or persons referred to in this article.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin ASBL.
Read here (French) Ombudsfin's Privacy policy.
Below you will find a list with the contact details of the complaints departments of a number of these institutions. If the financial institution is not mentioned on the list, simply state clearly in your correspondence with the financial institution concerned that the complaint or the mail is aimed at the complaints department.
Merit Capital
03/259 23 05
Middenstands Deposito en Kredietkantoor
voir : Crédit Professionnel (BKCP)
MoneyGram International sprl
Head of Compliance and ORM Europe/CIS
Rue Joseph Stevens 7 1000 Bruxelles
Monese
voir : PrePay Solutions (PPS EU)
MoneYou
voir : ABN-AMRO II
NIBC Direct
0800/63 500
02/235 88 09
Nissan Finance Belgium
02/508 03 84
NN Investment Partners Belgium S.A.
02 504 47 00
Onderling Beroepskrediet (OBK)
voir : BKCP Banque
Oostvlaams Beroepskrediet (Zele)
voir : Beobank