Affiliated institutions
Ombudsfin is competent to handle complaints against the financial institutions listed in Article 128/1, §2 of the Law of 2 August 2002 on the supervision of the financial sector and on financial services.
These institutions are also mentioned on the specific lists of the NBB and FSMA (depending on the case), which are available on their respective websites:
- credit institutions;
- investment firms;
- electronic money institutions;
- payment institutions;
- lenders;
- intermediaries in banking and investment services;
- intermediaries in consumer credit;
- intermediaries in mortgage credit;
- credit servicers;
- all other institutions or persons referred to in this article.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin ASBL.
Read here (French) Ombudsfin's Privacy policy.
Below you will find a list with the contact details of the complaints departments of a number of these institutions. If the financial institution is not mentioned on the list, simply state clearly in your correspondence with the financial institution concerned that the complaint or the mail is aimed at the complaints department.
Santander Consumer Finance, succursale en Belgique
09 235 50 11
Santander Consumer Bank
voir : Santander Consumer Finance, succursale en Belgique
Santander Consumer Finance Benelux B.V.
voir : Santander Consumer Finance, succursale en Belgique
Sendwave SA
Sercam
Valérie Lebrun, Traitement des plaintes
Chaussée de Huy, 120 F 1300 Wavre
02/511 96 80
02/511 09 33
Leleux Associated Brokers
02/208 12 71
02/208 12 70
Société Générale, succursale en Belgique
SPM Funds
State Bank of India
Sumitomo Mitsui Banking Corporation (SMBC)