Affiliated institutions
Ombudsfin is competent to handle complaints against the financial institutions listed in Article 128/1, §2 of the Law of 2 August 2002 on the supervision of the financial sector and on financial services.
These institutions are also mentioned on the specific lists of the NBB and FSMA (depending on the case), which are available on their respective websites:
- credit institutions;
- investment firms;
- electronic money institutions;
- payment institutions;
- lenders;
- intermediaries in banking and investment services;
- intermediaries in consumer credit;
- intermediaries in mortgage credit;
- credit servicers;
- all other institutions or persons referred to in this article.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin ASBL.
Read here (French) Ombudsfin's Privacy policy.
Below you will find a list with the contact details of the complaints departments of a number of these institutions. If the financial institution is not mentioned on the list, simply state clearly in your correspondence with the financial institution concerned that the complaint or the mail is aimed at the complaints department.
Teledesk
057/22 81 11
057/22 81 12
Telenet Finance NV
015 33 44 59
The Bank of New York Mellon
02/502 53 66
The bank of Tokyo-Mitsubishi UFJ, Ltd
02/551 44 11
02/551 45 99
The Royal Bank of Scotland (Belgium Branch)
02/546 04 38
Transferwise Europe SA
voir : Wise
TreeTop Asset Management Belgium
02/613 15 30
02/613 15 31
Triodos Bank
02/549 59 34
02/549 59 89
Truncus
052 45 87 19
052 40 97 41
UBS Belgium, succursale d'UBS Luxembourg
02/543 95 06
02/543 95 10