Affiliated institutions
Ombudsfin is competent to handle complaints against the financial institutions listed in Article 128/1, §2 of the Law of 2 August 2002 on the supervision of the financial sector and on financial services.
These institutions are also mentioned on the specific lists of the NBB and FSMA (depending on the case), which are available on their respective websites:
- credit institutions;
- investment firms;
- electronic money institutions;
- payment institutions;
- lenders;
- intermediaries in banking and investment services;
- intermediaries in consumer credit;
- intermediaries in mortgage credit;
- credit servicers;
- all other institutions or persons referred to in this article.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin ASBL.
Read here (French) Ombudsfin's Privacy policy.
Below you will find a list with the contact details of the complaints departments of a number of these institutions. If the financial institution is not mentioned on the list, simply state clearly in your correspondence with the financial institution concerned that the complaint or the mail is aimed at the complaints department.
UniCredit
02/220 72 11
02/219 94 91
United Taiwan Bank
02/230 04 70
Value Square
09/241 57 57
09/245 18 96
Van Bauwel & Co
Van Breda Car Finance
voir : ABKbank (à partir du 01/07/2014)
Van de Put & Co Banque de Titres Comm.VA-SCA
03/230 98 19
03/239 73 20
Van Glabbeek en Co beursvennootschap
voir : Société de Bourse Leleux Associated Brokers
Van Goolen & Co Beursvennootschap
03/231 07 69
Van Moer
voir : Crédit Agricole Private Banking Belgium
vdk bank
Compliance Officer - Klachtenbehandeling
Sint-Michielsplein 16 9000 Gent
09 267 32 11