Affiliated institutions
Ombudsfin asbl is competent to deal with complaints against affiliated financial institutions.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin asbl.
For clients of financial institutions:
All member institutions of the Belgian Federation of the Financial Sector (Febelfin vzw) that offer their services to private individuals are automatically members of Ombudsfin vzw.
Click here to access the list of Febelfin asbl members.
Other financial service providers:
Other financial service providers can become members of Ombudsfin asbl.
Some categories of service providers even have an obligation to do so. This is particularly the case for banking and investment intermediaries, as well as for individual lenders and credit intermediaries.
Click here for a list of banking and investment services intermediaries.
Click here for a list of lenders.
Click here for the list of consumer credit intermediaries.
Click here for a list of mortgage intermediaries.
Click here for a list of approved payment institutions in Belgium
Click here for a list of approved electronic money institutions in Belgium
Below you will find a list with contact details of the relevant complaints departments of a number of members of Ombudsfin vzw. If the financial institution is not mentioned on the list, simply state clearly in your communication with the financial institution concerned that it is a complaint or that your mail is for the complaints department.
Triodos Bank
02/549 59 34
02/549 59 89
Truncus
052 45 87 19
052 40 97 41
UBS Belgium, succursale d'UBS Luxembourg
02/543 95 06
02/543 95 10
United Taiwan Bank
02/230 04 70
Value Square
09/241 57 57
09/245 18 96
Van Bauwel & Co
Van Breda Car Finance
voir : ABKbank (à partir du 01/07/2014)
Van de Put & Co Banque de Titres Comm.VA-SCA
03/230 98 19
03/239 73 20
Van Glabbeek en Co beursvennootschap
voir : Société de Bourse Leleux Associated Brokers
Van Goolen & Co Beursvennootschap
03/231 07 69