Affiliated institutions
Ombudsfin is competent to handle complaints against the financial institutions listed in Article 128/1, §2 of the Law of 2 August 2002 on the supervision of the financial sector and on financial services.
These institutions are also mentioned on the specific lists of the NBB and FSMA (depending on the case), which are available on their respective websites:
- credit institutions;
- investment firms;
- electronic money institutions;
- payment institutions;
- lenders;
- intermediaries in banking and investment services;
- intermediaries in consumer credit;
- intermediaries in mortgage credit;
- credit servicers;
- all other institutions or persons referred to in this article.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin ASBL.
Read here (French) Ombudsfin's Privacy policy.
Below you will find a list with the contact details of the complaints departments of a number of these institutions. If the financial institution is not mentioned on the list, simply state clearly in your correspondence with the financial institution concerned that the complaint or the mail is aimed at the complaints department.
Alpha Crédit
ALTERNADYVE bvba
American Express Europe S.A. succursale belge
02/675 12 48
Amonis
02/737 00 27
02/735 52 46
Antwerp Diamondbank
03/233 90 95
Architas
02/678 44 41
Argenta
03/285 56 45
03/285 55 28
Armatis LC Courtage
Monsieur Denis Akriche
79, Avenue Edouard Vaillant, Immeuble Le Quintêt, Bât.D F-92100 Boulogne Billancourt
00 33 1 46 20 94 84
00 33 1 46 20 20 62
Ascot Investments
02/626 96 53
ATLANTIS INVEST bvba