Affiliated institutions
Ombudsfin asbl is competent to deal with complaints against affiliated financial institutions.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin asbl.
For clients of financial institutions:
All member institutions of the Belgian Federation of the Financial Sector (Febelfin vzw) that offer their services to private individuals are automatically members of Ombudsfin vzw.
Click here to access the list of Febelfin asbl members.
Other financial service providers:
Other financial service providers can become members of Ombudsfin asbl.
Some categories of service providers even have an obligation to do so. This is particularly the case for banking and investment intermediaries, as well as for individual lenders and credit intermediaries.
Click here for a list of banking and investment services intermediaries.
Click here for a list of lenders.
Click here for the list of consumer credit intermediaries.
Click here for a list of mortgage intermediaries.
Click here for a list of approved payment institutions in Belgium
Click here for a list of approved electronic money institutions in Belgium
Below you will find a list with contact details of the relevant complaints departments of a number of members of Ombudsfin vzw. If the financial institution is not mentioned on the list, simply state clearly in your communication with the financial institution concerned that it is a complaint or that your mail is for the complaints department.
Alpha Crédit
02 508 02 28
ALTERNADYVE bvba
American Express Europe S.A. succursale belge
02/675 12 48
Amonis
02/737 00 27
02/735 52 46
Antwerp Diamondbank
03/233 90 95
Architas
02/678 44 41
Argenta
03/285 56 45
03/285 55 28
Armatis LC Courtage
Monsieur Denis Akriche
79, Avenue Edouard Vaillant, Immeuble Le Quintêt, Bât.D F-92100 Boulogne Billancourt
00 33 1 46 20 94 84
00 33 1 46 20 20 62
Ascot Investments
02/626 96 53
ATLANTIS INVEST bvba