Affiliated institutions
Ombudsfin is competent to handle complaints against the financial institutions listed in Article 128/1, §2 of the Law of 2 August 2002 on the supervision of the financial sector and on financial services.
These institutions are also mentioned on the specific lists of the NBB and FSMA (depending on the case), which are available on their respective websites:
- credit institutions;
- investment firms;
- electronic money institutions;
- payment institutions;
- lenders;
- intermediaries in banking and investment services;
- intermediaries in consumer credit;
- intermediaries in mortgage credit;
- credit servicers;
- all other institutions or persons referred to in this article.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin ASBL.
Read here (French) Ombudsfin's Privacy policy.
Below you will find a list with the contact details of the complaints departments of a number of these institutions. If the financial institution is not mentioned on the list, simply state clearly in your correspondence with the financial institution concerned that the complaint or the mail is aimed at the complaints department.
Atradius Crédito y Caución S.A. de Seguros y Reaseguros
Division ICP - Service juridique
Avenue Prince de Liège 74-78 5100 Namur
081 32 47 12
081/32 47 23
Attent Vermogensbeheer
Monsieur Paul Dohmen, Service Compliance
Kerkplein 15 b 3 3620 Lanaken
089 84 54 52
011/91 50 97
Attijariwafa Bank Europe
Centre de Relation Client
Boulevard Maurice Lemonnier 128 1000 Bruxelles
02 250 02 93
Axa Bank Belgium
voir : Crelan
Axa IM Benelux
02/679 63 99
Axa Private Management
voir : Architas
Axitis
B.R.F. bvba
013/66 70 46
013 66 25 15
Banca Monte Paschi Belgio
voir : Aion
Banco Bilbao Vizcaya Argentaria SA (BBVA) - Succursale en Belgique
02/512 32 62
02/512 85 31