Affiliated institutions
Ombudsfin asbl is competent to deal with complaints against affiliated financial institutions.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin asbl.
For clients of financial institutions:
All member institutions of the Belgian Federation of the Financial Sector (Febelfin vzw) that offer their services to private individuals are automatically members of Ombudsfin vzw.
Click here to access the list of Febelfin asbl members.
Other financial service providers:
Other financial service providers can become members of Ombudsfin asbl.
Some categories of service providers even have an obligation to do so. This is particularly the case for banking and investment intermediaries, as well as for individual lenders and credit intermediaries.
Click here for a list of banking and investment services intermediaries.
Click here for a list of lenders.
Click here for the list of consumer credit intermediaries.
Click here for a list of mortgage intermediaries.
Click here for a list of approved payment institutions in Belgium
Click here for a list of approved electronic money institutions in Belgium
Below you will find a list with contact details of the relevant complaints departments of a number of members of Ombudsfin vzw. If the financial institution is not mentioned on the list, simply state clearly in your communication with the financial institution concerned that it is a complaint or that your mail is for the complaints department.
Banque Degroof Petercam SA
02/233 99 85
Banque Delen
03/244 54 78
03/244 54 44
Banque du Brabant
voir : Beobank
Banque J. Van Breda & Co
Conseillère satisfaction clientèle
Ledeganckkaai 7 2000 Antwerpen
0800/93 006
03/271 10 94
Banque Edmond de Rothschild Europe – succursale de Belgique
Banque Transatlantique Belgium
02/626 02 79
02/626 02 71
BCC-Corporate
voir : AirPlus International
Bearbull
voir : Banque Degroof
Belfius Banque
02/222 55 11
02/222 30 41
Belfius Lease
02 222 37 08
02 222 26 63