Affiliated institutions
Ombudsfin is competent to handle complaints against the financial institutions listed in Article 128/1, §2 of the Law of 2 August 2002 on the supervision of the financial sector and on financial services.
These institutions are also mentioned on the specific lists of the NBB and FSMA (depending on the case), which are available on their respective websites:
- credit institutions;
- investment firms;
- electronic money institutions;
- payment institutions;
- lenders;
- intermediaries in banking and investment services;
- intermediaries in consumer credit;
- intermediaries in mortgage credit;
- credit servicers;
- all other institutions or persons referred to in this article.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin ASBL.
Read here (French) Ombudsfin's Privacy policy.
Below you will find a list with the contact details of the complaints departments of a number of these institutions. If the financial institution is not mentioned on the list, simply state clearly in your correspondence with the financial institution concerned that the complaint or the mail is aimed at the complaints department.
Banque Delen
03/244 54 78
03/244 54 44
Banque du Brabant
voir : Beobank
Banque J. Van Breda & Co
Conseillère satisfaction clientèle
Ledeganckkaai 7 2000 Antwerpen
0800/93 006
03/271 10 94
Banque Edmond de Rothschild Europe – succursale de Belgique
Banque Transatlantique Belgium
02/626 02 79
02/626 02 71
BCC-Corporate
voir : AirPlus International
Bearbull
voir : Banque Degroof
Belfius Banque
02/222 55 11
02/222 30 41
Belfius Lease
02 222 37 08
02 222 26 63
Beobank
02/620 27 17