Affiliated institutions
Ombudsfin is competent to handle complaints against the financial institutions listed in Article 128/1, §2 of the Law of 2 August 2002 on the supervision of the financial sector and on financial services.
These institutions are also mentioned on the specific lists of the NBB and FSMA (depending on the case), which are available on their respective websites:
- credit institutions;
- investment firms;
- electronic money institutions;
- payment institutions;
- lenders;
- intermediaries in banking and investment services;
- intermediaries in consumer credit;
- intermediaries in mortgage credit;
- credit servicers;
- all other institutions or persons referred to in this article.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin ASBL.
Read here (French) Ombudsfin's Privacy policy.
Below you will find a list with the contact details of the complaints departments of a number of these institutions. If the financial institution is not mentioned on the list, simply state clearly in your correspondence with the financial institution concerned that the complaint or the mail is aimed at the complaints department.
CB Trading & Invest
058/23 23 62
058/23 23 69
CBC Banque
081 80 39 86
Centea
voir : CRELAN
BankB NV
+32 (0)56 62 92 88
Cetelem
voir : Alpha Crédit
Citibank Belgium
voir : Beobank
Citibank Europe PLC - Belgium Branch
Claeys Philippe (agent-délégué Alena)
CM-CIC Leasing Benelux
Monsieur Patrice Labbe, Direction du Développement
Rue De Crayer 14 1000 Bruxelles
02/626 02 78
02/626 02 71
Cofidis
Madame Sarah Foucart, Service Consommateurs
Chaussée de Lille 422A 7501 Orcq
078/055 000
069/25 77 44