Affiliated institutions
Ombudsfin is competent to handle complaints against the financial institutions listed in Article 128/1, §2 of the Law of 2 August 2002 on the supervision of the financial sector and on financial services.
These institutions are also mentioned on the specific lists of the NBB and FSMA (depending on the case), which are available on their respective websites:
- credit institutions;
- investment firms;
- electronic money institutions;
- payment institutions;
- lenders;
- intermediaries in banking and investment services;
- intermediaries in consumer credit;
- intermediaries in mortgage credit;
- credit servicers;
- all other institutions or persons referred to in this article.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin ASBL.
Read here (French) Ombudsfin's Privacy policy.
Below you will find a list with the contact details of the complaints departments of a number of these institutions. If the financial institution is not mentioned on the list, simply state clearly in your correspondence with the financial institution concerned that the complaint or the mail is aimed at the complaints department.
Saxo Bank België
Service clientèle
Italiëlei 124 b 101 2000 Antwerpen
03 500 52 22
BKCP Banque
voir : Beobank
BKCP Wallonie (CPI) (Mouscron)
voir : Beobank
BMW Financial Services Belgium
Service des plaintes
Industriepark De Vliet-Lodderstraat 16 2880 Bornem
BNP Paribas Fortis
Gestion des Plaintes 1CP3D
Montagne du Parc 3 1000 Bruxelles
02/762 20 00
02/228 72 00
BNP Paribas Leasing Solutions
02/506 03 97
BNP Paribas, Belgium Branch
02/510 84 73
02/510 84 86
BNP Paribas Securities Services
voir : BNP Paribas, Belgium Branch
BNP Paribas Wealth Management
voir : BNP Paribas Fortis
Bocklandt
voir : Leleux Associated Brokers