Affiliated institutions
Ombudsfin is competent to handle complaints against the financial institutions listed in Article 128/1, §2 of the Law of 2 August 2002 on the supervision of the financial sector and on financial services.
These institutions are also mentioned on the specific lists of the NBB and FSMA (depending on the case), which are available on their respective websites:
- credit institutions;
- investment firms;
- electronic money institutions;
- payment institutions;
- lenders;
- intermediaries in banking and investment services;
- intermediaries in consumer credit;
- intermediaries in mortgage credit;
- credit servicers;
- all other institutions or persons referred to in this article.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin ASBL.
Read here (French) Ombudsfin's Privacy policy.
Below you will find a list with the contact details of the complaints departments of a number of these institutions. If the financial institution is not mentioned on the list, simply state clearly in your correspondence with the financial institution concerned that the complaint or the mail is aimed at the complaints department.
Bank Nagelmackers SA
Bank of America Europe Designated Activity Company, Brussels Branch
Bank of Baroda
02/285 00 49
02/285 00 47
Bank of India
03/231 83 87
Banque Chaabi du Maroc
02/512 96 60
Banque CPH
069/ 88 14 89/81
069/88 14 95
Banque de Crédit Professionnel (Marche en Famenne)
voir : Beobank
Banque de Luxembourg Belgique
02/663 45 40
02/663 45 41
Banque Degroof
voir : Banque Degroof Petercam
Banque Degroof Petercam SA
02/233 99 85