Affiliated institutions
Ombudsfin is competent to handle complaints against the financial institutions listed in Article 128/1, §2 of the Law of 2 August 2002 on the supervision of the financial sector and on financial services.
These institutions are also mentioned on the specific lists of the NBB and FSMA (depending on the case), which are available on their respective websites:
- credit institutions;
- investment firms;
- electronic money institutions;
- payment institutions;
- lenders;
- intermediaries in banking and investment services;
- intermediaries in consumer credit;
- intermediaries in mortgage credit;
- credit servicers;
- all other institutions or persons referred to in this article.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin ASBL.
Read here (French) Ombudsfin's Privacy policy.
Below you will find a list with the contact details of the complaints departments of a number of these institutions. If the financial institution is not mentioned on the list, simply state clearly in your correspondence with the financial institution concerned that the complaint or the mail is aimed at the complaints department.
Delande et Cie
02/513 16 22
Delta Lloyd Bank
voir : Bank Nagelmackers
Delta NV
056 41 45 73
Demes
02/253 14 75
02/253 14 75
Deutsche Bank
02/551 99 35
02/551 62 99
DHB Bank
02/221 04 76
02 229 26 69
Dierickx, Leys Effectenbank
03/241 09 82
03/241 09 62
DMR Finance
voir : Banque Degroof
Dresdner Van Moer Courtens
voir : Crédit Agricole Private Banking Belgium
Easy Credit sprl
02 325 94 33
02 736 39 55