Affiliated institutions
Ombudsfin is competent to handle complaints against the financial institutions listed in Article 128/1, §2 of the Law of 2 August 2002 on the supervision of the financial sector and on financial services.
These institutions are also mentioned on the specific lists of the NBB and FSMA (depending on the case), which are available on their respective websites:
- credit institutions;
- investment firms;
- electronic money institutions;
- payment institutions;
- lenders;
- intermediaries in banking and investment services;
- intermediaries in consumer credit;
- intermediaries in mortgage credit;
- credit servicers;
- all other institutions or persons referred to in this article.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin ASBL.
Read here (French) Ombudsfin's Privacy policy.
Below you will find a list with the contact details of the complaints departments of a number of these institutions. If the financial institution is not mentioned on the list, simply state clearly in your correspondence with the financial institution concerned that the complaint or the mail is aimed at the complaints department.
Financière des Paiements Electroniques (NICKEL)
02 891 29 80
Financière du Bosquillon sprl
02/762 55 54
Finansbank
voir : Credit Europe Bank
Fin-CoDe
03/771 69 34
03/771 69 35
Fintech
011/27 20 64
011/27 20 68
Fintro
voir : BNP Paribas Fortis
Fonds du Logement Wallon
Fortuna Invest
014/51 99 95
014/51 99 95
Fortuna Private Strategy NV
Monsieur Steven De Punt
Frans Beckersstraat 42 2600 Antwerpen
0496 606 717
Fortuneo
voir : Keytrade Bank