Affiliated institutions
Ombudsfin is competent to handle complaints against the financial institutions listed in Article 128/1, §2 of the Law of 2 August 2002 on the supervision of the financial sector and on financial services.
These institutions are also mentioned on the specific lists of the NBB and FSMA (depending on the case), which are available on their respective websites:
- credit institutions;
- investment firms;
- electronic money institutions;
- payment institutions;
- lenders;
- intermediaries in banking and investment services;
- intermediaries in consumer credit;
- intermediaries in mortgage credit;
- credit servicers;
- all other institutions or persons referred to in this article.
For financial institutions:
Read here (French) how a financial institution can join Ombudsfin ASBL.
Read here (French) Ombudsfin's Privacy policy.
Below you will find a list with the contact details of the complaints departments of a number of these institutions. If the financial institution is not mentioned on the list, simply state clearly in your correspondence with the financial institution concerned that the complaint or the mail is aimed at the complaints department.
Leo Stevens & Cie
03/242 03 70
03/242 03 82
Libertas
0486/91 55 15
Lomami
Monsieur Paul-Yvon Biliiet, Managing Director
Engelhoekstraat 29 9800 Sint-Maartens-Leerne
09/221 48 08
Lombard Odier (Europe) Luxembourg - succursale de Belgique
Lufthansa Airplus Service Karten GMBH, Belgian Branch
Maxel S.A.
Monsieur Dimitri Goossens, Gestion des Plaintes
Avenue Einstein 11 1300 Wavre
010 23 00 88
MeDirect Bank
02/518 00 01
Melim sprl
0477/27 02 81
085/41 13 10
Mercator
voir : Record Bank
Mercier Vanderlinden Asset Management
03/270 75 76